Student Grievance Policy

Any student who has a grievance with the College or an instructor should first discuss the problem with the instructor. If a resolution is not reached, the student should file a written complaint and submit it to the academic deans of his or her program, asking for a written response. Barring extraordinary circumstances, complaints must be filed during the academic term, or the next academic term immediately following the term, in which the event of concern occurred. The complete grievance procedure is as follows:

First Step - Anyone with a grievance or complaint may request an individual conference with the instructor or staff member to discuss the matter.

Second Step – If a satisfactory resolution to the problem is not reached, the aggrieved party should seek guidance from an academic dean.

Third Step – If the previous steps have not solved the grievance within 48 hours of the incident, the aggrieved party must present to the Chief Academic Officer, in writing, all facts of the grievance.

Within fourteen days, upon receipt of the written information, the Chief Academic Officer will schedule a Grievance Committee hearing. The time of the meeting will be communicated in writing to all parties. The Committee will consist of the Chief Academic Officer or his appointee, an academic dean, and two staff or faculty members not involved with the incident in question.

Persons involved with the incident are welcome to attend the hearing, and parties involved will be given the opportunity to discuss the grievance. The Grievance Committee will then excuse all parties involved in the grievance and review and conclude the case. The decision of the Committee will be communicated to those involved in the incident within ten days, unless the committee postpones making a decision in order to allow for the gathering of additional information. However, if a decision is postponed, a date for the follow-up meeting should be set prior to adjournment.

Should a satisfactory resolution of the problem not be obtained, the student may contact either SCHEV or ACICS at:


James Monroe Building, 9th Floor
101 North 14th Street
Richmond, VA 23219
Phone: (804) 225-2600
Fax: (804) 225-2604
Or you may file a complaint online at:


750 First Street, N.E., Suite 980
Washington, DC 20002-4223
Phone: (202) 336-6780
Fax: (202) 842-2593
Or you may file a complaint online at:

Students who file a complaint will not be subject to unfair treatment or adverse actions by the College as a result of initiating a complaint proceeding.